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Amorim Gerações

FAQ`S

To register on the site, you need your NIPC (Corporate Person Number) or NIF (Number of of Tax Identification) with valid activity records, if not, your registration will be refused.

Before order

To place an order, you must first register on the website to become an Amorim Gerações customer. After we receive the request for approval, a person in charge of Amorim Gerações, who will verify that the registration data entered is in accordance with our requirements. If not, the registration will not be approved. If it turns out that you are a merchant or reseller, you can make your first purchase.

To place an order, you must first register on the website to become an Amorim Gerações customer. After we receive the request for approval, a person in charge of Amorim Gerações, who will verify that the registration data entered is in accordance with our requirements. If not, the registration will not be approved. If it turns out that you are a merchant or reseller, you can make your first purchase.

On the product page, choose quantity, size and color, and click buy. The article will be added to the shopping cart.

To change an item, you will have to go to at least the shopping cart and you will be able to change the units/colors of what you want to buy. The process to eliminate it is similar, in the shopping cart menu, you will find a button with the symbol of the "trash can", click on this button and the product will be eliminated.

Orders are processed on a first-come, first-served basis, in the event of any out of stock, the customer will be contacted to inform about the availability of the item, and alternative proposals will be given, if they are of interest.

You will receive an email from us where your order will be detailed.

Yes you can. When adding the delivery address, you can enter a different one from the billing address.

Due to the momentary impossibility of delivering the order, the distribution company will contact the customer in order to reschedule the delivery.

We make deliveries all over the world, hiring a transport company that offers the best service at the best price.

For the archipelago of the Açores, we send or contact you for the company Miguelinos Têxteis, Lda. This company is our business partner that sells exclusively for the Azorean market.

We deliver the goods to the freight forwarders that our client(s) have a contract with, free of charge. From the moment the goods are delivered to the freight forwarder hired by the customer, any anomaly in the service that arises cannot be attributed to Amorim Gerações.

Mainland Portugal: up to 24 hours, except in festive seasons when the work flow increases.

Madeira: every Wednesday/Thursday, deliveries are made to freight forwarders responsible for sending the goods from mainland Portugal to Madeira.

Spain: 48H

Main European capitals: up to 72 hours (3 days)

Rest of the World: from 2 to 7 business days

The minimum amount to place an order is €75 (VAT not included).

The minimum amount not to pay transport costs is €500 (VAT excluded).

Amorim Gerações offers the following payment methods:

Paypal – Sign up for a Paypal account for free and you will be able to send payments instantly using your credit card. For more information, access the official PayPal website -www.paypal.com

Bank Transfer* - You can make your payment through our IBAN. In this method, we ask that you always send us the respective proof, so that we can process your order faster.

The Order

You can cancel your order. In this case, send us an email as soon as possible so that our team can help you.

Yes you can. At the moment we are checking your stock in warehouse. Once the payment details have been sent, it will not be possible to make further additions.

As soon as your order is sent to us, you will receive by email all the information about your purchase. You can also track your entire order by logging in to the “My Purchase” section.

Orders executed within 2 to 3 working days, except in festive seasons when the workflow increases.

Shipping time varies depending on where delivery is required.

a) For Mainland Portugal: up to 24 hours;

b) For Madeira, every Wednesday, we deliver goods to the respective forwarding agents for the island;

c) Spain: up to 48 hours;

d) Rest of the World, between 3 to 7 days.

Due to the momentary impossibility of delivering the order, the distribution company will contact the customer in order to reschedule the delivery.

You have up to 15 days to make payment for the order. After this time, we will cancel the order and your account on the Amorim Gerações website will be suspended. You must contact us to reactivate it.

You should contact us via email and explain your situation. We understand the various situations that can happen to your business. We want to be part of the solution.

Client support

Check your email to see if we have sent you an email informing you if any of the items included in your order are no longer available. In this case, we refund the corresponding amount.

If you have not received any email, please contact us at online@amorimgerações , so that we can respond as soon as possible.

If you receive an item with a defect, we will refund the items or exchange them. Contact us as soon as possible so that our team can help you.

Amorim Gerações accepts for exchange:

• Products in perfect condition;

• Products with the original label (if the label has been cut, it must be inserted together with the product, inside the packaging);

• Products properly packaged;

• Products without signs of use;

• Complete products, with all the items that come with them.

Regardless of all precautions, some damage may always occur during transport. If, eventually, there is any damage upon receipt of the order, you must check that the items are in compliance. If not, you must immediately file a claim with the person who made the delivery, as well as notify Amorim Gerações, through our contacts, in order to resolve the situation as quickly as possible.

If the customer wishes to return his purchase, he must immediately send an email to [email protected], clearly indicating the reasons for the return. If followed, you will be informed how to proceed with the return.

If you are not satisfied with the item purchased in our online store, you can exchange it within 14 days of receipt. Items must be returned, under the aforementioned conditions, with the purchase invoice. If you need a duplicate of the same, contact us.

You must pack the item in a box identical to which it was sent. We ask that you ensure that the item is well packaged, as the item is the customer's responsibility until it arrives at our facilities.

Once the correct condition of the articles and packaging is confirmed, the return will be made. The Customer will receive a purchase price (excluding the cost of delivery or return), to be deducted from a next purchase, in an amount equal to or greater.

The box does not need to be the same. Make sure it is well packed, in a similar box and there will be no problem.

You will receive a contact from us to inform you of the delivery.

Contact us. In our customer support chat, by email, or by phone.